Emails are a daily part of work life—but some are more memorable (and triggering) than others. Whether it’s a subtle jab or a mistake that makes you cringe, how you respond can define your workplace relationships. Let’s break down the 4 types of workplace emails that cause drama and how to pass the ultimate kindness test.
1. The Passive-Aggressive Power Play
You know the type. It’s the email that says, “Sure, I’d be happy to fix your mistake,” or includes a pointed “Just a reminder…” These emails have just enough politeness to leave you wondering: Was that shade?
How to Respond: Take a breath before replying. Instead of fueling the fire, use neutral language: "Thanks for pointing that out. Let’s make sure we’re aligned moving forward."
Staying calm shows emotional intelligence and keeps the focus on collaboration.
2. The CC-The-Boss Move
This one stings. A colleague loops in your manager or leadership with a casual, “Just keeping everyone in the loop,” but you know it’s a power play.
How to Respond: Avoid the temptation to match their energy. Keep it professional:"Thanks for including leadership. I’ll make sure this gets resolved quickly."
Showing you’re a team player diffuses tension and keeps your reputation intact.
3. The Accidental Forward Fiasco
You forward an email to a trusted colleague with a “Can you believe this nonsense?”—and then realize you accidentally included the original sender. Cue panic.
How to Respond: Mistakes happen. Own it immediately with honesty:"I apologize for the earlier email—this was sent in error. Here’s what I meant to say."
A quick, sincere response helps repair trust and moves the conversation forward.
4. The Kindness Over Drama Response
The ultimate test of emotional intelligence: You get an email that fires you up, and you’re tempted to reply with a fiery comeback. Instead, you pause, breathe, and respond with kindness.
How to Respond: Set the tone for professionalism:"Thanks for your email. I’ll look into this and get back to you shortly."
Taking the high road not only avoids drama but also strengthens your leadership presence.
Why the Kindness Test Matters
Emails are more than just words on a screen—they can build or break workplace culture. The next time you’re tempted to hit “Reply All” or send a snarky response, ask yourself:
Does this email pass the kindness test?
Want to see these scenarios in action? Watch the full video here:
Final Thoughts
Workplace email drama is inevitable, but how we respond defines who we are. Choose kindness, clarity, and professionalism, and you’ll stand out as a leader in any organization.
Which email type have you experienced the most?
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Disclaimer
The views expressed in this blog are solely those of the author and do not represent any other individual, organization, or company. This content is intended for general knowledge and to highlight tools, techniques, and ideas that inspire positive change. Readers are encouraged to explore the topics further and form their own conclusions.
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